Refund policy

Return & Refund Policy

We want you to love your pieces. If something is not right, you can return or exchange it under the conditions below.

Return window

You have 14 days from the date of delivery to request a return or an exchange.

Conditions

Items must be returned unused, in their original condition and original packaging, together with your proof of purchase.

How to start a return

Email contact@amberkiln.com with your order number and the item(s) you want to return.
We send you a Return Authorization and the return instructions.
Pack the item securely and ship it back following those instructions.

Parcels sent back without prior authorization cannot be accepted.

Return shipping costs

If the item is defective, damaged or not the one you ordered, we cover the return shipping and provide a prepaid label. If you simply changed your mind, return shipping is at your expense. We never charge a restocking fee.

Damaged or defective items

If your order arrives damaged or defective, contact us as soon as possible with your order number and photos of the item and its packaging, so we can arrange a replacement or a refund.

Exchanges

Prefer another size, finish or color? Exchanges are available on request, subject to availability.

Refunds

Once your return is received and inspected, we let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post the credit. If more than 15 business days have passed since approval, please contact us.