Shipping policy

Shipping Policy

Amberkiln ships to addresses within the United States. This policy explains how and when your order reaches you.

Shipping cost

Shipping is free on every order shipped within the United States, with no minimum purchase.

Processing time

Orders are processed within 1 to 3 business days, Monday to Friday, excluding U.S. public holidays. Orders placed before 5:00 PM EST enter processing the same business day; orders placed after that time, or on weekends and holidays, enter processing the next business day.

Delivery time

Once shipped, parcels spend 6 to 9 business days in transit, for a total of 7 to 12 business days between your order and delivery. These timeframes are estimates: carrier delays, weather events or peak seasons can occasionally extend them.

Order tracking

You receive a shipping confirmation email with your tracking number within 24 hours of shipment. The tracking number usually becomes active within 24 to 48 hours.

Orders with several items

Items from the same order may ship separately and arrive on different days. Each parcel comes with its own tracking number, at no extra cost to you.

Shipping address

Please double-check your shipping address before placing your order. If you notice a mistake, email us as soon as possible: we can update the address as long as the order has not shipped yet. We cannot be held responsible for parcels delivered to an incorrect address provided at checkout.

Lost, late or damaged parcels

If your parcel has not arrived within 12 business days, if tracking has not moved for several days, or if your item arrives damaged, contact us with your order number and, for damaged items, photos of the parcel and the product. We will work with the carrier and send a replacement or issue a refund.